FAQ

Input channels

• How can I receive my documents digitally?
• Subscribing to mail in the PEAX portal
• Mail redirecting
• Sending documents to a peaxbox email address
• Scanning via the PEAX app

Activation code

• I haven't received my activation code.
• I am unable to verify my activation code.

PEAX address

• Why do I need a PEAX address?

PEAX email address

• Why do I need a PEAX email address?

PEAX ID

• Why do I need a PEAX ID?

Profile

• Why do I need a login ID?
• Where can I change my name?
• What happens to my account if I deactivate it?
• How do I delete my account?

Mail redirecting

• How do I register my redirecting at Swiss Post?

Scanning process

• Are bank codes scanned?
• How does the scanning process work?
• When will my documents be scanned? When will they be available on PEAX?
• What happens if I receive a bank code, credit card, etc. and I need it in physical form?
• What about parcels?

Registered mail

• What happens with a registered letter or a letter sent by hand?
• Debt collection

PEAX envelope

• PEAX envelopes

ID level

• How do I raise my ID level?
• Why are there different ID levels? What's the difference?

PEAX Payment

• What is PEAX Payment?
• Does PEAX Payment work with any bank?
• How do I specify my preferred account for making payments?
• Can I set up standing orders in PEAX?

PEAX emails

• Can I cancel notification emails?

Archive

• How do I archive my documents?

Change of address / relocation

• I'm moving home and changing my residential address. What happens with PEAX?

Uploads

• Where do my uploads appear?
• Which file formats can I upload?

Data protection and data security

• Where is my data stored?
• Who has access to my data?

Legal information

• Are authorisations given in the PEAX portal valid?
• What if I only have digital copies of my documents?

Two-factor authentication

• What is a two-factor authentication?
• How do I reset my Authenticator app?