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FAQ - Frequently asked questions

We have listed frequently asked questions for you. If your questions are not answered here, please contact the support.

  1. PEAX Support
  2. FAQ

  • Input channels

    • How can I receive my documents digitally?
    • Subscribing to mail in the PEAX portal
    • Sending documents to a peaxbox email address
    • Scanning via the PEAX app
    • PEAX envelope
  • Activation code

    • I haven't received my activation code.
    • I am unable to verify my activation code.
  • Profile

    • Why do I need a login ID?
    • Where can I change my name?
    • What happens to my account if I deactivate it?
    • How do I delete my account?
  • PEAX address

    • Why do I need a PEAX address?
  • PEAX ID

    • Why do I need a PEAX ID?
  • PEAX email address

    • Why do I need a PEAX email address?
  • Scanning process

    • Are bank codes scanned?
    • How does the scanning process work?
    • When will my documents be scanned? When will they be available on PEAX?
    • What happens if I receive a bank code, credit card, etc. and I need it in physical form?
    • What about parcels?
  • Registered mail

    • What happens with registered mail?
    • Debt collection
  • PEAX envelope

    • How do I order more PEAX envelopes?
    • How much is a PEAX envelope?
    • How many documents can I put in one PEAX envelope?
  • ID level

    • How do I raise my ID level?
    • Why are there different ID levels? What's the difference?
  • Mail subscriptions

    • Can I receive all my mail digitally?
    • How do I deactivate digital mail?
    • Why do I sometimes have to print out and sign the delivery instructions?
    • What if the firm won't add my PEAX address?
  • PEAX Payment

    • What is PEAX Payment?
    • Does PEAX Payment work with any bank?
    • How do I specify my preferred account for making payments?
    • Can I set up standing orders in PEAX?
  • PEAX emails

    • Can I cancel notification emails?
  • Archive

    • How do I archive my documents?
    • How do I tag my documents?
    • Where can I find my archived documents?
    • How do I manage my tags?
  • Change of address / relocation

    • I'm moving home and changing my residential address. What happens with PEAX?
  • Uploads

    • Where do my uploads appear?
    • Which file formats can I upload?
  • Data protection and data security

    • Where is my data stored?
    • Who has access to my data?
  • Legal information

    • Are orders regarded as delivered in the PEAX portal?
    • Are the documents still legally valid if they are only available in digital format?
  • Costs

    • What does PEAX cost?
  • Two-factor authentication

    • What is a two-factor authentication?
    • How do I reset my Authenticator app?