• Input channels

  • How can I receive my documents digitally?
  • Subscribing to mail in the PEAX portal
  • Sending documents to a peaxbox email address
  • Scanning via the PEAX app
  • PEAX envelope

• Activation code

  • I haven't received my activation code.
  • I am unable to verify my activation code.

• Profile

  • Why do I need a login ID?
  • Where can I change my name?
  • What happens to my account if I deactivate it?
  • How do I delete my account?

• PEAX address

  • Why do I need a PEAX address?

• PEAX ID

  • Why do I need a PEAX ID?

• PEAX email address

  • Why do I need a PEAX email address?

• Scanning process

  • Are bank codes scanned?
  • How does the scanning process work?
  • When will my documents be scanned? When will they be available on PEAX?
  • What happens if I receive a bank code, credit card, etc. and I need it in physical form?
  • What about parcels?

• Registered mail

  • What happens with registered mail?
  • Debt collection

• PEAX envelope

  • How do I order more PEAX envelopes?
  • How much is a PEAX envelope?
  • How many documents can I put in one PEAX envelope?

• ID level

  • How do I raise my ID level?
  • Why are there different ID levels? What's the difference?

• Mail subscriptions

  • Can I receive all my mail digitally?
  • How do I deactivate digital mail?
  • Why do I sometimes have to print out and sign the delivery instructions?
  • What if the firm won't add my PEAX address?

• PEAX Payment

  • What is PEAX Payment?
  • Does PEAX Payment work with any bank?
  • How do I specify my preferred account for making payments?
  • Can I set up standing orders in PEAX?

• PEAX emails

  • Can I cancel notification emails?

• Archive

  • How do I archive my documents?
  • How do I tag my documents?
  • Where can I find my archived documents?
  • How do I manage my tags?

• Change of address / relocation

  • I'm moving home and changing my residential address. What happens with PEAX?

• Uploads

  • Where do my uploads appear?
  • Which file formats can I upload?

• Data protection and data security

  • Where is my data stored?
  • Who has access to my data?

• Legal information

  • Are orders regarded as delivered in the PEAX portal?
  • Are the documents still legally valid if they are only available in digital format?

• Costs

  • What does PEAX cost?

• Two-factor authentication

  • What is a two-factor authentication?
  • How do I reset my Authenticator app?