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How can I receive my documents digitally?
Subscribing to mail in the PEAX portal
Sending documents to a peaxbox email address
Scanning via the PEAX app
I haven't received my activation code.
I am unable to verify my activation code.
Why do I need a PEAX address?
PEAX email address
Why do I need a PEAX email address?
Why do I need a PEAX ID?
Why do I need a login ID?
Where can I change my name?
What happens to my account if I deactivate it?
How do I delete my account?
How do I register my redirecting at Swiss Post?
Are bank codes scanned?
How does the scanning process work?
When will my documents be scanned? When will they be available on PEAX?
What happens if I receive a bank code, credit card, etc. and I need it in physical form?
What about parcels?
What happens with a registered letter or a letter sent by hand?
How do I raise my ID level?
Why are there different ID levels? What's the difference?
What is PEAX Payment?
Does PEAX Payment work with any bank?
How do I specify my preferred account for making payments?
Can I set up standing orders in PEAX?
Can I cancel notification emails?
How do I archive my documents?
Change of address / relocation
I'm moving home and changing my residential address. What happens with PEAX?
Where do my uploads appear?
Which file formats can I upload?
Data protection and data security
Where is my data stored?
Who has access to my data?
Are authorisations given in the PEAX portal valid?
What if I only have digital copies of my documents?
What is a two-factor authentication?
How do I reset my Authenticator app?