What happens with a registered letter or a letter sent by hand?

On accepting the GTC, PEAX users agree to registered mail being delivered to the scanning centre. Registered mail is classed as delivered upon receipt by the scanning centre. The documents are then scanned and deposited in the PEAX mailbox. Unscannable documents will automatically be forwarded to the PEAX user's residential address. A hard copy can be sent to the user's home, if required. The PEAX user will immediately receive a notification email informing them that the registered mail has been received.

In contrast to registered mail, registered letters sent by hand cannot be accepted by our scanning center, as they are personal and can only be accepted by the recipient. If a registered letter arrives for you, we will inform you as usual. In addition, we will send you the scan of the pick-up slip as information to your PEAX mailbox. With the help of the postal collection slip, the letter can be redirected to a desired address, e.g. to a post office near you, within 7 days. If the letter is not redirected within this period of time, the postal service will automatically return the registered letter sent by hand to the sender.

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