PEAX Support


What happens if I receive a bank code, credit card, etc. and I need it in physical form?

The system automatically recognises unscannable elements such as credit cards, bank codes, etc. Such documents will immediately be forwarded free of charge to your residential address. Codes etc. will be forwarded to you unopened. In addition, you will receive a message in your PEAX mailbox that the document will be physically delivered to you. 

Exception: Bank codes cannot be recognized on the outside of the envelope, therefore the scanning process is different. More information can be found here.

Please be aware that we do not automatically send brochures and flyer to your residential address. They will be scanned (if possible). If you need these Documents physically, we recommend you not to subscribe to mail in the PEAX Portal.



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